Flip the Script E5: Emotionally intelligent teams

My guest today is Vanessa Druskat, the behavioural scientist who pioneered the concept of “team emotional intelligence”. 

In this episode we flip the script on what sets high-performing teams apart from mediocre ones: 

• How teams’ emotional intelligence - or lack thereof - has a direct impact on performance

• Why having emotionally intelligent team members doesn’t guarantee the team itself will be emotionally intelligent 

• What explains bad behaviour such as selfishness on a team...

• ...and why, when that happens at the very top, it impacts cross-silo collaboration across the entire organisation

• The 3 buckets of norms that shape a team’s emotional intelligence

• The connection between our sense of inclusion and self-esteem

Vanessa’s upcoming book on emotionally intelligent teams will be published by Harvard Business Press. 

In the meantime, you can find her Harvard Business Review article on “Building the emotional intelligence of groups” here.